Refund policy

returns.
if something arrives wrong, damaged, or not what you ordered, we make it right. email [hello@waterkave.com] within 30 days of delivery and we'll replace it or refund it.

because ONE WASH is a personal care product, we can't accept returns of opened bottles for hygiene reasons. an opened bottle you're unhappy with is a different conversation — write to us and we'll sort it out.

refunds.
approved refunds go back to your original payment method within 5–10 business days of us receiving the return or resolving the issue. shipping costs are refunded when the return is our error.

subscriptions.
cancel or skip anytime before your next charge from your account. we don't refund a subscription order that already shipped, but you can cancel the next one in seconds. no phone call, no retention maze.

damaged or lost in transit.
send a photo to [hello@waterkave.com] and we'll ship a replacement. you don't return a broken bottle.

questions: [hello@waterkave.com].